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AINA Wireless PTT Accessories: Emergency Management Made Easy

Posted on 2018-05-10 by AINA Marketing

Wireless PTT accessories offer users simple emergency controls and SOS alerts

Occupational safety has increasingly become a matter of serious concern for both labour and social welfare departments as well as organizations and individuals. In 2017, 65 workers died in work-related accidents, while 5,007 were injured as the US continues to experience “unacceptably high” work-related accidents according to Labour and Social Welfare minister Petronella Kagonye. Whether you work in public safety, utilities, transportation and logistics or even if hospitality, you need a way to arm your workforce with a simple, easy way to provide an emergency alert in situations of distress. With the rise of push-to-talk over cellular (PoC) replacing two-way radio communications, walkie talkie PTT applications in combination with PTT accessories like Bluetooth remote speaker microphones or Bluetooth buttons, needed a way to offer users simple emergency controls and alerts.   

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Benefits of an Emergency Button

An emergency button, is a small red or orange button that allows an end user to alert other specified users in case of an emergency. These buttons are a common feature for two-way radio accessories and a de-facto requirement for public safety. The National Public Safety Telecommunications Council (NPSTC) defines in their requirements that NPSBN LTE [Nationwide Public Safety Broadband Network LTE] users and non-LTE public safety users SHALL NOT be burdened by the NPSBN with PQoS [Priority Quality of Service] control outside of their operational paradigms. It is understood that human intervention is required to initiate a dynamic PQoS change, but the act of performing this change should not significantly distract the responder. For example, the responder should be able to press an emergency button for a life-threatening condition and not have to enter an LTE terminal to adjust complex LTE PQoS parameters. Communication needs to be even simpler in an emergency situation. Expecting a non-tech savvy employee to swipe the screen, potentially enter a PIN, go into specific options and then press a button to initiate an emergency alert, is too much to ask under stressful circumstances. However, getting an employee to press the panic button on a remote speaker microphone, is a reasonable single step request. Accidental presses can be also be avoided with emergency buttons through button guards which involve an elevation in the mold around the button.

Emergency Functions Fit to Use Case

Different PTT apps handle emergency button presses in different ways depending on different use cases. While a direct call to first responders, like a 911 call is not advisable due to false alarms, a direct call to a specified emergency group or a prioritized call to dispatch is more advisable. Contacts in this group can then take the appropriate steps supported by GPS location features in the app.

A mobile workforce

It is important to know that GPS features on the phone provide a more accurate location than the location provided to first responders when dialing an emergency number. While GPS is up to five meters accurate, information from cellular calls can be miles away. In addition, call takers of first responders have difficulties receiving appropriate information especially the correct location from those under stress. An emergency contact or dispatcher can clearly identify the location through the PTT app and be in contact with the person in distress while being on the phone with the first responders.

Healthcare

Emergency buttons are also extremely useful in the healthcare industry in the case where a nurse, doctor or hospital security guard gets attacked by a patient during a night shift. This provides an easy way to call for help and some applications even support in-house/facility GPS location, so a victim pressing the button can be located on a specific floor or even a specific room.

Hospitality

Some use cases such as in hospitality, require an emergency alert to indicate the location to a responder and directly open a channel that records everything until the alert is disabled. Some hotels even require every person entering a guest room to have some sort of panic button which has even become law in some states. This helps to bring security quickly to an incident and can also provide sufficient evidence in the case of a potential lawsuit or even criminal charges. The 2011 New York vs. Strauss-Kahn incident involving allegations of sexual assault and attempted rape made by a hotel maid, Nafissatou Diallo for example, could have been very different if she had such a panic button which would have triggered the phone to record all audio, generating sufficient evidence to prove her word against Strauss-Kahn.

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Contact us with any questions about the benefits of emergency buttons and AINA’s Wireless PTT Accessories

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