How to Reduce Distraction at Work Through a Secondary PTT Button

Posted on 2018-06-19 by AINA Marketing

Push-to-talk over Cellular (POC) offers additional benefits above two-way radio communication. The AINA Wireless Voice Responder, a Bluetooth Remote Speaker Microphone (RSM), has a secondary PTT button that helps make communication safe and simple.


Communication needs to be as simple as possible for a workforce to be efficient and focused on the job. Therefore, it’s no surprise that corporations try to consolidate communication to a few key channels. PTT app data shows that corporations are able to reduce about 90% of communication of a single worker to two channels by smart bundling or setting up dynamic groups through integration with job management systems or the use of geolocation. Nevertheless, workers are regularly required to access the phone to select contacts or change channels. Depending on the end user, this could require removing protective gloves, swiping the screen, entering a PIN code, accessing the app and selecting the right contact or channel. This diverts workers’ attention off the job at hand, drains the phone’s battery, and is sometimes even illegal.



Use Case: Transportation and Logistics Industry

In the transportation and logistics industry, distracted driving regulations do not allow drivers to use a hand-held mobile phone. This includes, but is not limited to, short message service, e-mailing, instant messaging, a command or request to access a web page, or pressing more than a single button to initiate or terminate a voice communication using a mobile phone or engaging in any other form of electronic text retrieval or entry, for present or future communication. So how can drivers follow the law but still be able to communicate to their most business critical contacts such as Dispatch, Shop/Maintenance or Drivers? The AINA Wireless PTT Voice Responder in combination with the right PTT application, allows for the mapping of each PTT button to one of these key contacts or channels.

Use Case: Public Safety

A secondary PTT button can also be assigned to a specific contact or group/channel. Regardless of whom the user was communicating to previously, the secondary PTT button will always communicate to the specified contact or channel. This is often used in scenarios where an end user needs to be able to quickly jump back to one specific channel without having to actually switch channels, for example, a police officer communicating to or being contacted by several contacts with dispatch. In his case, the secondary PTT button is very valuable as depending on the PTT app, the primary PTT button might not call dispatch after a previously answered call from another contact. In tactical use cases, team leaders use two PTT buttons, one for communicating to the team, and one to communicate to operation control.

More ways to use the secondary PTT button

However, there are other potential functions that make use of the secondary PTT button depending on the PTT application. A repeat function that repeats the last messages communicated or a queue function that puts the users into a queue with dispatch who will reach out to them as soon as possible.

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