How to Reduce Ineffective Communication by Using the  Repeat Function

Posted on 2018-07-19 by AINA Marketing



The AINA Wireless Bluetooth Push-to-talk accessories with selected PTT apps support a repeat function that reduces redundant and inefficient communication

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Efficient Two-Way Communication

The beauty of two-way radio communication is that you can reach a huge number of contacts in your channel through a single button press, also referred to as a one-to-many call. Push-to-talk over cellular (POC) provides the same capability over an LTE network where many users can be enrolled into a group or channel to communicate to other users.

Some PTT applications restrict the number of users in a single group to 256 where all 256 users have the right to transmit and receive communication. There are also public announcement groups with an almost unlimited number of users but the transmit function is limited to only a few users. Communicating with or to such a large number of group members comes with challenges. Due to its nature, only a single person at a given time can take the floor to transmit so it is impossible to  speak over someone else. However, once the floor is granted to speak, the communication needs to be clear and concise for everyone to understand.

Three Common Communication Mistakes

There are a few guidelines on effective two-way communication. Here are some examples of the most common mistakes when communicating in a two-way radio channel or a POC group to many other users:

1. Not preparing for the transmission

It is important that we fully think through  what we want to say before pressing the PTT button. The transmission needs to be clear and concise and too many ums, ahs, and pauses may not be understood or could be confused with  bad reception. It is therefore important to prepare the 1-2 sentences one wants to say in advance before pressing the PTT button.

2. Not keeping it simple

We may have a lot to say but it doesn’t mean that we have to pack everything into one single sentence. It is important to speak in  clear, short sentences. If there are several points to cover, one should say “break”, then release the PTT button, wait a few seconds, and then press the PTT button again to cover the next point. This gives other users the time to ask questions pertaining to  the first point or get clarification.

3. Not staying on point

Communication is supposed to make our work easier. It should not distract from the job. A two-way channel is not for gossiping or talking about unimportant things. With too much irrelevant transmissions, many users may  tune out communication unless there is something specifically directed to them. As a direct result, they may miss important transmissions.

Avoiding Redundant Communication

All these common mistakes contribute to the fact that many contacts will not understand or not even hear a transmission. We also need to consider that the noise level of our work environment is constantly changing. A truck driving by, a machine turning on or a screaming child next to us all contribute to ambient noise that could result in  missing part of an important message.

So how do we solve this problem? In most cases the receiver would request to have the message repeated by the person transmitting. The wrong way to ask would be by saying, “huh?”, “what?” or “what did you say?”. According to radio communication etiquette, the right way to ask for communication to be repeated is with words like  “say again”, “couldn’t copy, say again” or in 10 code, “10-9”.

However, even when done correctly, the channel is blocked for an unnecessary amount of time. Important messages don’t get transmitted  and more distracting “noise” is added to the channel, preventing important information from coming through and slowing down the work at hand.

PTT app Enabled Repeat Feature

In Voice over IP (VoIP) communication, all communication is digitized and can be recorded. Many POC Applications offer this either as part of their standard feature set or as a premium feature. In addition, the applications also allow these messages to be played back. With  AINA Wireless Bluetooth PTT accessories, this functionality is now possible on the accessory level. Depending on the PTT app and its settings, a certain period of time can be played back. For example,the last ten seconds or the last message can be played back at a single press of a button. The result is less redundant communication, more focus on the job, and an increase in overall productivity at work.

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